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Letter of Complaint to Chase

Being a man of strong principles, it surprises me that I’ve not yet composed a letter of complaint to the people of JP Morgan Chase.  Not only have I been repulsed by their seemingly indifferent attitude toward me as a customer, their greedy manipulation of people who don’t have the financial understanding to realize they’re being taken advantage of, and their general disregard for every person in the nation and world who is not an executive at JP Morgan Chase…but I’ve also been annoyed with myself for not speaking and acting out on these principles or any others that I happen to carry with me (e.g. animal rights, civil rights, labor rights).

So, of all the issues to get me writing, the scales have finally been tipped by Chase’s junk-mail practices.  What follows is a rough draft of my thoughts.  Feel free to offer any edits you’d like.

To Whom It May Concern,

I’m writing in broad response to your semi-monthly mailings of information about business card printing, your monthly mailings of credit balance transfer checks, your bimonthly mailings of offers for business and premium credit cards, and all other similar items I’ve found in each of my mailboxes in the six years since I became your customer.

First, understand that I don’t need any business cards printed, much as I didn’t when you first started offering that service several years ago (hence my failure to respond to your first advertisement, second advertisement, third…); also, note that I have not utilized any of the over 100 balance transfer checks you have mailed me–not three years ago when my credit card was maxed out, and not now when I carry virtually no balance; also, note that I do not own a business, and therefore could not open a business credit account even if I wanted to; also, note that, while your premium credit cards are quite impressive in appearance and reputation, I recently tried to extend my line of credit with you and was rejected on account of my low annual income, so it seems difficult to believe that I’m even eligible for such a card.

Now, you deserve to know something before I explicitly state my complaint and request:  I don’t like being your customer.  I’ve been on the verge of leaving Chase in favor of a locally-run credit union for a long time now on account of not only your business practices but also on account of the structure of the corporate banking system as a whole.  While I find your plethora of ATM locations convenient, I find the number of Chase branches in my city to be an excessive waste of real-estate and energy at the least; while I enjoy taking advantage of your online banking system, I think every time I use it about how I might instead be interacting with a friendly teller at a local establishment (and contributing somewhat directly to their paychecks rather than to your bosses’ already bloated bankrolls).  So, with any small motivation at any time, I might decide to take my money somewhere a bit friendlier to my community.

My complaint and request are one and the same:  please stop sending me paper mail.  I love the planet and I hate debt; I’m not going to use any of your unsolicited credit card applications or balance transfer checks.  Nor am I going to ask you to print my business cards for me, nor am I going to do anything besides send your mailings straight through my shredder, usually without anything more than a cursory glance.  When you told me I could opt to receive statements and notifications by e-mail, I had visions of a paper-free banking experience.  Now, several trees’ worth of wasted junk mail later, an ultimatum:

I’m planning on relocating soon, to a city which, conveniently, also has a multitude of Chase banks and ATMs.  The quantity of junk mail I receive between now and the month of my relocation will likely be the deciding factor as to whether or not I relocate my finances as well.  I hope my six years as your customer will give me enough sway to justify this small request.

Thank You,


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